We are committed to delivering your orders safely and efficiently. Here's everything you need to know about how we handle shipping and delivery.
Order Processing
2–5 Days
before shipment
Standard Delivery
7–10 Days
business days
Extended Delivery
10–15 Days
custom & international
Package lost, damaged, or unsatisfactory?
Contact us within 72 hours of delivery with your order number, a description of the issue, and supporting photos where applicable.
What happens before your order ships.
Standard vs. extended delivery windows.
Order Processing
All orders are processed within 2–5 business days.
- Orders are not processed, shipped, or delivered on weekends or public holidays
- During periods of high demand, processing times may be extended
Shipping confirmation
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Delivery Timeframes
Standard delivery — orders are typically delivered within 7–10 business days.
Extended delivery (10–15 business days) may apply to:
- Custom orders
- Special collections
- International shipments
- High-demand items
Customs, duties, and what can affect delivery abroad.
Your responsibility to provide accurate details.
International Shipping
EDNA SAIMPHAT ES ships to select international destinations. Delivery times may vary depending on:
- Customs clearance procedures
- Destination country regulations
- Carrier operations
- Weather conditions
- Peak shipping seasons
Customs & duties
Customers are responsible for any customs duties, import taxes, or fees imposed by their country. These charges are not included in your order total.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. EDNA SAIMPHAT ES is not liable for delays or failed deliveries resulting from:
- Incorrect addresses
- Incomplete shipping information
- Failed delivery attempts
Additional shipping fees may apply if an order needs to be reshipped due to incorrect information provided at checkout.
72 hours to report a problem with your delivery.
Events beyond our control that may affect timing.
Lost or Damaged Packages
If your package is lost, damaged, or arrives in unsatisfactory condition, contact us within 72 hours of delivery and include:
- Your order number
- A description of the issue
- Supporting photos (if applicable)
We will review the situation and provide appropriate assistance.
Delivery Delays
EDNA SAIMPHAT ES is not responsible for delays caused by circumstances outside our control, including:
- Customs inspections
- Natural disasters
- Severe weather conditions
- Carrier disruptions
- Labor strikes
- Other events beyond our control
